Our Most Frequently Asked Questions
Product Questions
Will CarPlay Tablet Pro work with my car?
Yes! CarPlay Tablet Pro is universally compatible with all vehicles. Just plug it into your cigarette lighter port for power.
How to install the reversing camera?
Locate the AV1 Port:
Locate the 6-meter (20-foot) cable and plug it into the AV1 port of the CarTablet Pro Max.
Route the Cable:
Carefully run the cable from the front to the rear of your car, tucking it under interior panels or carpeting for a clean, hidden setup.
Mount the Reversing Camera:
Secure the reversing camera to the rear of your car using adhesive mounts or existing screws/bolts. No drilling required.
Power the Camera:
Wire the camera’s power cables to your car’s reversing light circuit to activate automatically when shifting into reverse.
Test the Setup:
Start your car, shift into reverse, and ensure the camera feed displays on the CarPlay Tablet Pro. Adjust the camera angle if needed.
Do I need professional help to install CarPlay Tablet Pro?
Not at all! The CarPlay Tablet Pro is designed for quick, DIY installation. Set it up in under 5 minutes with no special tools or professional help needed.
Can I use Apple CarPlay and Android Auto with CarPlay Tablet Pro?
Yes, CarPlay Tablet Pro is compatible with both Apple CarPlay and Android Auto, providing seamless access to navigation, music, and communication in your vehicle.
How does the bult-in dashcam work?
The built-in dashcam in CarPlay Tablet Pro records in 4K resolution, capturing every drive with crystal-clear footage. It starts automatically when the car is turned on, providing 24/7 coverage for added security. Whether for accident evidence or route review, it ensures you never miss a moment.
How do I connect my phone to CarPlay Tablet Pro?
Connect your phone wirelessly via Bluetooth for convenience or use a cable for a stable connection with charging. It's up to you!
Will CarPlay Tablet Pro work with my car's speakers?
Yes, CarPlay Tablet Pro will work with your car speakers. Connect via the included AUX cable for a direct link or use the built-in FM transmitter for a wireless connection.
Can I still charge my phone while using CarPlay Tablet Pro?
Absolutely! CarPlay Tablet Pro includes a dual USB port adapter, letting you charge two devices at once while driving.
What apps can I use with CarPlay Tablet Pro?
CarPlay Tablet Pro works with all your favorite apps, including Google Maps, Waze, Spotify, Apple Music, and more for podcasts, messaging, and calls. Enjoy a seamless experience with any app you need.
Is there a warranty or return policy?
Yes, we back the CarPlay Tablet Pro with a 30-day free returns policy, giving you peace of mind with your purchase.
How do I control CarPlay Tablet Pro while driving?
CarPlay Tablet Pro offers voice control through Siri, Google Assistant, and Bixby, letting you manage navigation, calls, and entertainment hands-free while staying focused on the road.
Shipping & Delivery
To which locations do you ship?
We offer fast global shipping, delivering your order wherever you are.
Will I receive a tracking link?
Yes, you'll receive a tracking link. Orders usually ship the next day, and we'll send you the tracking link as soon as your order is dispatched.
What is the shipping time?
We process and ship orders within 24-48 hours, with delivery taking approximately 4-6 business days, depending on your location.
Where do you ship from?
With warehouses in the USA, Denmark, and China, we ensure fast and efficient worldwide shipping, no matter your location.
Is my shipment insured?
Yes, your shipment is fully insured against theft, damage, and loss, giving you complete protection and peace of mind during the shipping process.
Do you offer free shipping?
Yes, we offer free standard shipping and express delivery worldwide, ensuring fast and transparent shipping with no hidden costs.
Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we deliver to P.O. boxes and APO/FPO addresses, ensuring your order reaches you wherever you are, including military and postal box locations.
What are the customs fees and duties for international orders?
There are no additional customs fees or import duties on international orders. We cover all costs, so the price at checkout is the final amount you pay.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address within 12 hours of ordering. After that, your order may already be processed and shipped, but we’ll do our best to assist with any changes.
Refunds & Returns
What is your return policy?
We offer 30-day free returns for all customers. If you're not satisfied with CarPlay Tablet Pro, you can return it within 30 days and receive a full refund the next day.
How do I initiate a return?
To initiate a return, simply email contact@carplaytablet.com, and our team will walk you through the process step by step.
Do you offer exchanges?
Yes, we provide free exchanges. Just contact our support team, and they’ll guide you through the process.
What should I do if i receive a damaged or defective item?
If you receive a damaged or defective item, email contact@carplaytablet.com immediately, and we’ll send a replacement as soon as possible.
Didn't find what you needed?
Fill out our contact form—we’re here to help! Our team will respond within 2-3 business days. We value your questions and feedback and look forward to assisting you.